Terms of use

Rainbow Gems (HK) Terms and Conditions

This privacy policy (“Privacy Policy”) governs how we, Rainbow Gems HK (“Rainbow Gems (HK) Ltd” “we”, “our” or “us”) use, collect and store information pertaining to you (“User”, “you”), such as in the following use cases:
  • (i) When you browse or visit our website, https://www.rainbowgems.hk/ (“Website”)
  • (ii) When you make use of, or interact with, our Website
    • (iii). When you create an account and purchase a product
    • (iv). When we request a review of our products / services
    • (v). When you contact us for support or otherwise (e.g. customer support and/or via chat)
  • (vi) When we use the Personal Data of our service providers
  • (vii) When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn)
We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to Personal Data. “Personal Data” means any information that can be used, alone or together with other data, to uniquely identify any living human being.
Table of contents:
  • What information we collect, why we collect it, and how it is used
  • How we protect and store your personal data
  • How we share your personal data
  • Use by children
  • Links to and interactions with third party products
  • Pricing
  • How to contact us
This Privacy Policy may be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy, as indicated below. If there will be any significant changes made to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.




1. What Information We Collect, Why We Collect It, And How It Is Used

Data we collect
Why is the data collected and for what purposes?
Period of storage
Consequences of not providing the data
When you make use of, or interact with, our Website
  • Data through Cookies, pixels, log files, or other similar technologies
  • Collect and store information
  • Review or improve the usage and operations of our Website
  • Analyse trends
  • Administer the Website
  • Track users’ movement around the Website
  • Gather demographic information
  • Provide you with customized content, targeted offers, and advertising on the Website and across other third-party sites
This depends on the cookie in question. Some cookies (e.g. essential cookies) cannot be disabled. You may opt out of tracking by Google Analytics. You may also control and delete these cookies through your browser settings. 
  • Cannot collect and store the information
  • Cannot use or access some parts of the website
  • Cannot obtain information about products or services based on your interests


When you create an account and purchase a product
  • Full name
  • Email
  • Shipping\Billing address (Account)
  • Full name
  • Company
  • Address
  • City
  • Country
  • State
  • Zip code
  • Phone number
  • Country code
  • Credit card type
  • Credit card's number
  • Credit card's expiry date
  • CID
  • Paypal Details
  • Creating an account
  • Processing the order
  • Sending the product
  • Performing/executing the purchase/sale
  • Sending you a post-sale request for a review of the product(s) you purchased
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.
Cannot process the product order and perform the agreement


When you contact us for support or otherwise (e.g. customer support and/or via chat)
  • Full name
  • Email
  • Phone number
  • Any other data you decide to provide/supply
  • Answer questions
  • Provide support
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.
Cannot assist you or respond your query

Cannot analyze your experience with Rainbow Gems

Cannot share/publish your photo on social media


When we use the Personal Data of our service providers
  • Full name
  • Email address
  • Company name
  • Phone number
  • Any other data you decide to provide/supply
  • To contact our service providers
  • To process the order of the service
Until you send a deletion request or unsubscribe or we proactively decide to delete the data. Please note that under applicable laws, we may be required to retain the data for a longer or a shorter period.
Cannot communicate with you

Cannot process the order of the service

Cannot perform the agreement


When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn)
  • Full name
  • Email address
  • Any other data you decide to provide/supply
  • Replying and/or responding to your request or question

Until you send a deletion request or unsubscribe or we proactively decide to delete the data. Please note that under applicable laws, we may be required to retain the data for a longer or a shorter period.
Cannot reply or respond to your request




2. How We Protect and Store Your Information

Security. We have implemented appropriate technical, organizational and security measures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the information concerned. However, please note that we cannot guarantee that the information will not be exposed as a result of unauthorized penetration to our servers. Nevertheless, we make commercially reasonable efforts to make the collection and security of such information consistent with this Privacy Policy and all applicable laws and regulations. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
Retention of your Personal Data. In addition to the retention periods mentioned in Section 1 above, in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings.


3. How We May Share Your Information

  • Affiliates: We may share your information with our affiliates and subsidiaries for business, operational, promotional, and/or marketing purposes;
  • Our Service Providers: We may share your information with our third party service providers that provide business, professional or technical support functions for us (including to the extent necessary or desirable to fulfill or ship your order or complete your transaction; provide customer support; process your purchases), help us operate our business and the Website, or administer activities on our behalf
  • Select Third Parties: With our joint marketing partners for the purposes described in this Policy, including when we believe such partners may have offers of interest to you;
  • Legal Matters; Safety: We may share your information to the extent necessary, with regulators, to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order. We also may disclose your information to protect the security of our Site, servers, network systems, and databases, including for fraud prevention purposes. We also may disclose your information as necessary, if we believe that there has been a violation of our Terms of Use, any other legal document or contract related to our services, or the rights of any third party.
  • Sale or Transfer of Business or Assets: If, in the future, we sell or transfer some or all of our business or assets to a third party, we will (to the minimum extent required) disclose information to a potential or actual third party purchaser of our business or assets. In the event that we are acquired by or merged with a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Data in connection with the foregoing events.
  • With Your Consent: Where you have provided your consent to us sharing the Personal Data (e.g., where you provide us with any marketing consents or opt-in to optional additional services or functionality, if required by applicable law).
  • Aggregate or Anonymous Non-Personal Information: We may share aggregate, anonymous, or de-identified non-personal data with third parties for their marketing or analytics uses.

4. Use by Children

We do not offer our products or services for use by children. If you are under 18, you may not use the Website, or provide any information to the Website. We do not knowingly collect information from, and/or about, children.

5. Links to And Interaction with Third Party Products

The Site may enable you to interact with or contain links to your Third-Party Account and other third-party websites, mobile software applications and services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services may collect Personal Information from you. Accordingly, we encourage you to read the terms and conditions and privacy policy of each Third-Party Service that you choose to use or interact with.

6. Pricing

A lot of effort has been made to ensure that all prices on the Rainbow Gems website are accurate. There are instances where a pricing error has been made due to technical reasons. In such a case, Rainbow Gems reserves the right to change or modify the product pricing at any time, and in its sole discretion. Any change or modification which appears is considered effective immediately.
If a pricing error is only recognized after a quotation and/or order is already placed, Rainbow Gems reserves the right to cancel the order. Rainbow Gems will advise the client of the change by either phone, email, or in person, but if the client is not available, the change will be considered effective immediately.
All the prices displayed on the company's website are currently shown only in the United States currency format. (US Format - $1,234,567.89 – One million two hundred and thirty-four thousand five hundred and sixty-seven dollars and eighty-nine cents). Therefore, even if the price is quoted in the official currency of the eurozone, EURO, it will be shown in the US format.

7. Contact Us

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at info@rainbowgems.hk.


close

Newsletter