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RAINBOW GEMS

Privacy Policy

What is a Diamond Certificate?

A diamond certificate verifies each diamond’s specifications, including its colour grade, carat weight, clarity grade and cut grade. You should never buy a diamond without a diamond certificate. The most well-known grading laboratories are the Gemological Institute of America (GIA) and the American Gem Society (AGS) and the International Gemological Institute (IGI).
A diamond's cost depends upon objective characteristics popularly known as the 4C's: Colour, Clarity, Cut and Carat. The relationship between these four characteristics determines the value of a diamond. Although it is commonly assumed that carat is the most important member of the 4C's, colour, cut and clarity have a much greater impact on the appearance of a diamond.

Conflict-Free Diamonds - Our Guarantee

At Rainbow Gems, we understand that our customers care where their diamonds come from, and we share that concern with you. Every diamond we sell is certified conflict-free in compliance with the Patriot Act, the Kimberley Process, and United Nations resolutions. Our internal guidelines exceed these government requirements: we have binding contracts with our suppliers which guarantee that the diamonds they offer to us for sale comply with all applicable laws and are certified conflict-free. We only purchase polished diamonds from sources which are members of the professional diamond trade.

Kimberley Process Compliance and America's Patriot Act

The Kimberley Process Certification Scheme (KPCS) was established by the United Nations General Assembly in 2003 to preclude diamonds associated with conflict from entering the diamond market. All KPCS Governments must certify that rough diamonds derive from sources known to be conflict-free. To extend the KPCS to polished diamonds, the World Diamond Council established a System of Warranties to guarantee that polished diamonds derive from a conflict-free rough source. Polished diamonds sold in the U.S. must adhere to the Patriot Act and sanctions by the US Treasury’s Office of Foreign Assets Control. Every U.S. dealer must maintain Kimberley compliance or be subject to penalties from Homeland Security, the U.S. Justice Department, and the U.S. Treasury.

Natural Diamond Warranty

The diamonds sold by Rainbow Gems are made of 100% authentic untreated natural colour diamonds of a consistently high quality and value unless clearly stated otherwise. Independent laboratory certificates from GIA, EGL, AGS, HRD, IGI or ARGYLE are obtainable upon request for all diamonds however additional charges may apply.
This warranty gives customers specific legal rights. They may also have additional rights, which vary from country to country. For additional information on how to obtain our warranty service, please contact our Customer Service Department at: info@rainbowgems.hk
Blood diamonds are a serious social and moral issue that plagues the world today. Rainbow Gems does not sell, endorse, trade or otherwise engage with blood diamonds, in any form or context.

What are Blood Diamonds?

Conflict diamonds, sometimes called blood diamonds, are diamonds sold by rebel and terrorist groups to fund armed conflicts and rebellions against legitimate governments. During the last 15 years, the illicit trade of blood diamonds has been most prevalent in central and West African nations, and affected mainly Sierra Leone, Angola, Liberia, the Democratic Republic of Congo and the Ivory Coast. In all of these countries, citizens have been terrorized, and many times killed, by groups in control of the local diamond trade. Human rights organizations link no less than four million deaths to the trade in conflict diamonds.

How did the World Handle the Issue of Blood Diamonds?

The international diamond industry was eager to assure consumers they can buy a diamond knowing its history is untainted by bloodshed. Therefore, with the agreement between dozens of governmental and non-governmental agencies, representing all the major countries who have agreed to prevent the trade of diamonds that are being used to fund violent actions in Africa, the created the KPCS.
In 2000, the South African countries known to have legitimate diamond trade began a campaign to track the origins of all rough diamonds. This campaign eventually resulted in the Kimberley Process Certification Scheme (KPCS), an international effort to eliminate the trade of conflict diamonds.

How to Avoid Buying Blood Diamonds

There is no quality difference between legitimate and conflict diamonds. They cannot be differentiated once the stones are cut and polished. So the question remains – how can you avoid purchasing conflict diamonds and inadvertently supporting the continuation of brutal oppression?
First of all, always purchase diamonds from a reputable Diamantaire. Be sure to ask where the diamonds came from and ask to see the diamond's certificate that details specific information about the stone. Be suspicious about unusually low prices, and try to avoid purchasing diamonds from countries that neighbour known diamond smuggling states. Demanding to know that the diamonds are conflict-free sends a strong consumer message that you will not support an industry that is funding violence against the population and against legitimate governments.

AML/CFT

A

Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) are critical measures that Rainbow Gems (HK) Ltd implement to prevent their business from being used for illegal activities such as money laundering and terrorist financing.
We are fully committed to complying with Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) regulations.
To implement AML/CFT measures, Rainbow Gems (HK) Ltd has develop and implement an AML/CFT program that includes policies, procedures, and controls designed to detect and prevent money laundering and terrorist financing activities. The program should be tailored to the specific risks of the diamond industry and should include:
1. Customer Due Diligence (CDD) procedures: Rainbow Gems (HK) Ltd conduct thorough customer due diligence to verify the identity of their customers, understand the nature of their business, and assess the risk of money laundering or terrorist financing activities.
The CDD process involves verifying the identity of customers and assessing the nature of their business and source of fund. This is done to ensure that we have a clear understanding of who our customers are and to identify any potential risks associated with their business or transactions.
The verification process typically involves collecting and verifying documentation, such as government-issued identification, proof of address, and proof of business ownership. We may also conduct additional checks, such as screening against sanctions lists or other databases.
2. Ongoing monitoring: Rainbow Gems (HK) Ltd monitor their customers' transactions and activities on an ongoing basis to detect any suspicious or unusual transactions limited to the company.
3. Risk assessment: Rainbow Gems (HK) Ltd conduct a risk assessment of their business to identify and assess the money laundering and terrorist financing risks associated with their operations.
4. Employee training: Rainbow Gems (HK) Ltd is providing AML/CFT training to their employees to ensure they are aware of their obligations under the AML/CFT program and can effectively detect and identify potential red flags. We also require all employees to report any suspicious activity to our Compliance team.
5. Reporting: Rainbow Gems (HK) Ltd have procedures in place for reporting suspicious activities to the appropriate authorities.
In addition to the above measures, Rainbow Gems (HK) Ltd also implement strong internal controls, such as segregation of duties and regular audits, to ensure the integrity of their AML/CFT program.
We understand that complying with AML/CFT regulations can be complex, and we are committed to working with you to ensure that you understand your obligations and can comply with our program. We may ask you to provide additional information or documentation, and we may also ask you to update your information periodically.
Overall, implementing an effective AML/CFT program is essential for Rainbow Gems (HK) Ltd to protect their business from being used for illegal activities and to maintain the integrity of the diamond industry.

B

Implementing AML/CFT measures can be challenging for diamond companies, and some common challenges they may face include:
1. Complex supply chain: The diamond industry has a complex supply chain, with multiple intermediaries involved in the production and sale of diamonds. This complexity can make it difficult to identify and assess the risks of money laundering and terrorist financing.
2. Lack of awareness: Some diamond companies may not fully understand the risks associated with money laundering and terrorist financing or may underestimate the effectiveness of AML/CFT measures in preventing these activities.
3. Limited resources: Implementing an effective AML/CFT program can require significant time, effort, and resources, which some diamond companies may not have the capacity to dedicate.
4. Regulatory requirements: Diamond companies must comply with a range of regulatory requirements related to AML/CFT, which can be complex and vary across different jurisdictions.
5. Lack of industry standards: Although there are some industry-specific guidelines and initiatives related to AML/CFT in the diamond industry, there are no widely accepted industry standards for AML/CFT measures.
6. Limited cooperation between stakeholders: Collaboration and information sharing between stakeholders in the diamond industry, including governments, regulators, and industry associations, can be limited, which can make it difficult to implement effective AML/CFT measures.
Overcoming these challenges requires a concerted effort from all stakeholders in the diamond industry, including diamond companies, governments, regulators, and industry associations, to work together to develop and implement effective AML/CFT measures.

Legitimate Diamonds – Political and Ethical Benefits

There are strong moral and political reasons to avoid buying blood diamonds. Diamond communities in Sierra Leone and the Democratic Republic of Congo, for instance, are not currently benefiting from the sale of diamonds. Helping those governments build a respectable diamond trade will contribute to their countries' economic growth and to the quality of life of their citizens. Conflict diamonds damage this process and lead to violence and suppression of basic human rights and freedoms.
A conflict diamond symbolizes hatred and oppression. Avoid purchasing blood diamonds and be sure you are buying a conflict-free precious-gem. You will find it easy, and most importantly, ethical.

Eye Clean Diamonds


What Are Eye Clean Diamonds?

Rainbow Gems considers a diamond eye clean if the diamond appears to be free of inclusions when viewed face up in daylight (or fluorescent lighting) by the naked eye (with 20/20 vision) from a relatively short distance (6-12 inches).
The concept of an eye clean diamond varies slightly in definition from retailer to retailer, but three major factors influence the definition of eye clean diamonds:
  • Distance and point of reference
  • The lighting under which the diamond is evaluated
  • The vision of the viewer
According to GIA and AGS, diamonds that are considered Flawless (FL), Internally Flawless (IF), Very Very Slightly Included (VVS1 and VVS2) and Very Slightly Included (VS1 and VS2) are considered eye clean.
On the other hand, Slightly Included (SI1 and SI2) diamonds may or may not be eye clean. They need to be assessed individually to see if they are a good value.
Included (I1, I2 and I3) diamonds are considered non eye clean.

Cookies Policy

We use cookies and similar files or technologies to automatically collect and store information about your computer, device, and Site usage, in order to improve their performance and enhance your user experience. We use the general term "cookies" in this policy to refer to these technologies and all such similar technologies that collect information automatically when you are using our Site where this policy is posted. You can find out more about cookies and how to control them in the information below.
If you do not accept the use of these cookies, please disable them using the instructions in this cookie policy or by changing your browser settings so that cookies from this Site cannot be placed on your computer or mobile device. Important: disabling cookies on this site may seriously cripple the user experience and other features on the Site and Services, to the point of rendering them useless.
In this Cookies Policy, we use the term Rainbow Gems (and "we", "us" and "our") to refer to Rainbow Gems (info@rainbowgems.hk).Capitalized terms not otherwise defined in this Cookies Policy have the same meaning given in our Terms and Conditions.

What is a cookie?

Cookies are computer files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website. Cookies can then be sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are widely used in order to make websites work, or to work more efficiently, as well as to provide information to the owners of the site.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have visited our Site before or whether you are a new visitor.
There are two broad categories of cookies:
  • First party cookies, served directly by us to your computer or mobile device.
  • Third party cookies, which are served by a third party on our behalf. We use third party cookies for functionality, performance / analytics, and social media purposes.
Cookies can remain on your computer or mobile device for different periods of time. Some cookies are 'session cookies', meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are 'permanent cookies', meaning that they survive after your browser is closed. They can be used by websites to recognize your computer when you open your browser and browse the Internet again.
We may also use web beacon or other similar cookie technologies. When a visitor accesses our Site, a non-identifiable notice of that visit is generated which may be processed by us or by third parties. These web beacons usually work in conjunction with cookies. If you don't want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies as described further below. If you turn off cookies, web beacon and other technologies will still detect your visits to our Site; however, they will not be associated with information otherwise stored in cookies.

How do we use cookies?

We use cookies to:
  • track traffic flow and patterns of travel in connection with our Site;
  • understand the total number of visitors to our sites on an ongoing basis and the types of internet browsers (e.g. Chrome, Firefox, Safari, or Internet Explorer) and operating systems (e.g. Windows or Mac) used by our visitors;
  • monitor the performance of our Site and to continually improve it; and
  • customize and enhance your online experience.
We, or our third-party mail service providers, may also include web beacons in e-mail messages to you in order to determine whether messages have been opened and links contained within them have been clicked.

What types of cookies do we use?

The types of cookies used by us and our partners in connection with the Site can be classified into one of three categories, namely 'essential website cookies', 'functionality cookies', and 'analytics and performance cookies'. We've set out some further information about each category, and the purposes of the cookies we and third parties set in the following table.

1. Cookies necessary for essential website purposes

These cookies are essential to provide you with services available through this Site and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
Cookie name
Source
Expiry
Purpose
Category
forterToken
Forter
5 years
Fraud detection
Essential
ftr_blst_1h
Forter
1 day
Fraud detection
Essential
ftr_ncd
Forter
5 years
Fraud detection
Essential
FunnelData
Rainbow Gems
1 year
WebSite Operation
Essential
FunnelDiamondRingMatchID
Rainbow Gems
Never/upon deletion
WebSite Operation
Essential
FunnelItemType
Rainbow Gems
Never/upon deletion
WebSite Operation
Essential
FunnelRingMatchID
Rainbow Gems
Never/upon deletion
WebSite Operation
Essential
FunnelRingSize_167
Rainbow Gems
Never/upon deletion
WebSite Operation
Essential
FunnelType
Rainbow Gems
1 year
WebSite Operation
Essential
GalleryCurrentItemID
Rainbow Gems
1 year
WebSite Operation
Essential
GalleryCurrentPage
Rainbow Gems
1 year
WebSite Operation
Essential
GalleryCurrentPagePosition
Rainbow Gems
1 year
WebSite Operation
Essential
GalleryItemID
Rainbow Gems
1 year
WebSite Operation
Essential
GalleryItemPosition
Rainbow Gems
1 year
WebSite Operation
Essential
GalleryPagePosition
Rainbow Gems
1 year
WebSite Operation
Essential
IsFunnelActive
Rainbow Gems
1 year
WebSite Operation
Essential
itemsAmount
Rainbow Gems
1 year
WebSite Operation
Essential
LastDiamGemGallryURL
Rainbow Gems
1 year
WebSite Operation
Essential
LastGalleryUrl
Rainbow Gems
1 year
WebSite Operation
Essential
MobileShoppingCart
Rainbow Gems
1 year
WebSite Operation
Essential
MobileWishlist
Rainbow Gems
1 year
WebSite Operation
Essential
NewShoppingCart
Rainbow Gems
1 year
WebSite Operation
Essential
NewWishList
Rainbow Gems
1 year
WebSite Operation
Essential
RingMatchID
Rainbow Gems
Never/upon deletion
WebSite Operation
Essential
WishList
Rainbow Gems
1 year
WebSite Operation
Essential
WishlistPopup
Rainbow Gems
Never
WebSite Operation
Essential
_scid
Rainbow Gems
1 year
WebSite Operation
Essential
_sctr
Rainbow Gems
1 year
WebSite Operation
Essential
_sp_id.bdd5
Rainbow Gems
2 years
WebSite Operation
Essential
_sp_ses.bdd5
Rainbow Gems
1 day
WebSite Operation
Essential
__wid
Forter
4 days
Fraud Detection
Essential
abDiamondStudsGallery
Rainbow Gems
1 year
WebSite Operation
Essential
AKA_A2
Rainbow Gems
1 day
WebSite Operation
Essential
ASP.NET_SessionId
Rainbow Gems
1 year
WebSite Operation
Essential
checkoutTempDetails
Rainbow Gems
1 day
WebSite Operation
Essential
ClickAndDrag
Rainbow Gems
1 year
WebSite Operation
Essential
CountryCode
Rainbow Gems 
2 year
WebSite Operation
Essential
cto_lwid
Rainbow Gems 
1 month
WebSite Operation
Essential
Currency
Rainbow Gems 
1 year
WebSite Operation
Essential
FunnelBoxStarter
Rainbow Gems 
1 year
WebSite Operation
Essential
FunnelRingSize_695
Rainbow Gems 
1 year
WebSite Operation
Essential
FunnelRingSize_7115
Rainbow Gems 
1 year
WebSite Operation
Essential
FunnelRingSize_22620
Rainbow Gems 
1 year
WebSite Operation
Essential
LastRingGallryURL
Rainbow Gems 
1 year
WebSite Operation
Essential
RecentlyViewBracelets
Rainbow Gems 
4 days
WebSite Operation
Essential
ShareInfoPopup
Rainbow Gems 
1 year
WebSite Operation
Essential

2. Functionality Cookies

Functionality cookies record information about choices you’ve made and allow us to tailor the website to you. These cookies mean that when you continue to use or come back to the Site, we can provide you with our services as you have asked for them to be provided. For example, these cookies allow us to:
  • Save your location preference if you have set your location on the homepage in order to receive a localized information;
  • Remember settings you have applied, such as layout, text size, preferences, and colours;
  • Show you when you are logged in; and
  • Store accessibility options.
Cookie name
Source
Expiry
Purpose
Category
gemRecentlyViewed
Rainbow Gems 
1 day
WebSite Operation
Functionality
GetInsipredFiltersCompleteRings
Rainbow Gems 
1 day
WebSite Operation
Functionality
JAMarketing-SessionPopup
Rainbow Gems 
1 year
Marketing
Functionality
JAMPopup
Rainbow Gems 
1 year
Marketing
Functionality
ordersTracked
Rainbow Gems 
1 year
WebSite Operation
Functionality
RecentlyViewDiamonds
Rainbow Gems
1 week
WebSite Operation
Functionality





recentlyViewed
Rainbow Gems 
1 day
WebSite Operation
Functionality















ShoppingCart
Rainbow Gems 
1 year
WebSite Operation
Functionality
userId
Rainbow Gems 
2 years
WebSite Operation
Functionality

3. Performance / Analytics Cookies

We use performance/analytics cookies to analyze how the website is accessed, used, or is performing in order to provide you with a better user experience and to maintain, operate and continually improve the website. For example, these cookies allow us to:
  • Better understand our website visitors so that we can improve how we present our content;
  • Test different design ideas for particular pages, such as our homepage;
  • Collect information about site visitors such as where they are located and what browsers they are using;
  • Determine the number of unique users of the website;
  • Improve the website by measuring any errors that occur; and
  • Conduct research and diagnostics to improve product offerings.
Cookie name
Source
Expiry
Purpose
Category
GoogleEEPushPurchase
Rainbow Gems 
1 day
Marketing
Performace/Analytics
gtm-event-user-clicked
Rainbow Gems 
1 day
Marketing
Performace/Analytics
G_ENABLED_IDPS
Google
Never/upon deletion
Marketing
Performace/Analytics
PAPVisitorId
PAP
10 years
Sales tracking
Performace/Analytics
scarab.visitor
Emarsys
1 day
Marketing
Performace/Analytics
trustedStoreInfo
Rainbow Gems 
1 year
Marketing
Performace/Analytics
_dc_gtm_UA-345751-1
Google
Google Session Expiry
Marketing
Performace/Analytics
_ga
Google
2 years
Marketing
Performace/Analytics
_gat_UA-345751-1
Google
Google Session Expiry
Marketing
Performace/Analytics
_gid
Google
1 day
Marketing
Performace/Analytics
abs_Namogoo
Namogoo
6 months
Analytics
Performace/Analytics
abTestNamogoo
Namogoo
1 year
Analytics
Performace/Analytics
scarab.mayAdd
Emarsys
1 year
Marketing
Performace/Analytics

How to control or delete cookies

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Site.
Most browsers allow you to change your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings and learn how to use them, please consult the “Help” function of your browser, or the documentation published online for your particular browser type and version.
Cookies that have been set in the past
If you have disabled one or more Cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.
Contact us
If you have any questions or comments about this cookies policy, or privacy matters generally, please contact us via email at info@rainbowgems.hk.

Terms of Use

Welcome to our web site. At rainbowgems.hk, we always appreciate your business. If you would like to provide feedback about any rainbowgems.hk web site, or recommend a way we can improve the buying experience. In addition, we offer the rainbowgems.hk Safe Purchase Guarantee to ensure your comfort when buying on a rainbowgems.hk web site.
At rainbowgems.hk, provides services to you subject to the terms and conditions included in this Terms of Use and other customer service pages which we have prepared to help make your shopping experience with Rainbow Gems as enjoyable and problem-free as possible. Please read them carefully. By visiting or using this web site or any other Rainbow Gems web site or service, you acknowledge that you have read and understood, and agree to be bound by, these Terms of Use. You also agree to comply with all applicable laws and regulations, including United States Copyright and Trademark laws. If you do not agree to these terms, please do not use any Rainbow Gems web site.

Privacy

Please review Rainbow Gems Policy, which also applies to your visit to and use of any Rainbow Gems web site.
Ownership and Copyright
This rainbowgems.hk web site is owned and operated by Rainbow Gems (HK) LTD. Unless otherwise noted, all design and content included on this web site, including text, graphics, logos, icons, images, artwork, audio and video clips and software is the property of Rainbow Gems (HK) LTD (or is used under license to Rainbow Gems (HK) LTD).

Trademarks

Rainbow Gems, rainbowgems.hk, MAKE LIFE COLOURFUL and other marks indicated on Rainbow Gems web site(s) are trademarks and/or service marks of Rainbow Gems (HK) LTD, Other graphics, logos, headers, icons, scripts and service names are also trademarks or trade dress of Rainbow Gems. Rainbow Gems trademarks, service marks and trade dress may not be used in connection with any product or service that is not Rainbow Gems, in any manner that is likely to cause confusion of customers or potential customers, or in any manner that harms or discredits Rainbow Gems. All other trademarks related to the products sold on this web site are the sole property of their respective owners.
Nothing on this web site or in these Terms of Use should be construed as any license or right to use any trademarks or service marks displayed on the web site without the express written permission of Rainbow Gems or the trademark or service mark owner. Neither the names "rainbowgems.hk" or " Rainbow Gems " nor Rainbow Gems logos may be used for any purpose without Rainbow Gems prior written consent. Rainbow Gems logos may not be used as a "hot" link to any other web site without Rainbow Gems prior written consent.

Use of Web Site

Rainbow Gems web site(s) and content are intended solely for personal and non-commercial use by visitors and on-line shoppers. Any use of any Rainbow Gems web site or its content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way any of the content of any Rainbow Gems web site. However, you may download, electronically copy and print any of the content of a Rainbow Gems web site for your personal, non-commercial use only. This is a revocable license, not a transfer of title, and is subject to the restrictions that you may not (a) modify the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use any Rainbow Gems web site in any manner that may be harmful to the operation of the web site or its content.

Your Account

If you access or use any Rainbow Gems web site, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to be responsible for all activities that occur under your account or password. If you are under 18 years old, you may use rainbowgems.hk only with the involvement of a parent or guardian. Rainbow Gems reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders in its sole discretion.

Ownership

You represent and warrant that you own or have the necessary rights and permissions to use and authorize Rainbow Gems to use all Intellectual Property Rights (defined below) in and to your User Submissions, and to enable inclusion and use thereof as contemplated by the Site and these Terms. "Intellectual Property Rights" means any and all rights, titles and interests, whether foreign or domestic, in and to any and all copyrights, service marks, trademarks, or similar intellectual property rights, as well as any and all moral rights, rights of privacy, publicity and similar rights of any type under the laws or regulations of any governmental, regulatory, or judicial authority, foreign or domestic. You retain all of your ownership rights in and to your User Submissions.

Comments and Suggestions

We appreciate hearing from our customers and welcome your comments and suggestions regarding Rainbow Gems web site(s) and the products offered for sale by Rainbow Gems, provided that such comments and suggestions are not illegal, obscene, threatening, defamatory, invasive of privacy, infringements of intellectual property rights or otherwise objectionable or injurious to third parties and do not contain or consist of viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam." You may not use a false email address, impersonate any person, or otherwise mislead us as to the origin of any comment or suggestion.
If you do submit comments or suggestions, you should be aware that Rainbow Gems policies do not permit us to accept or consider creative ideas, suggestions, inventions or materials other than those that we have specifically requested. Rainbow Gems values your feedback on our products and our service but requests that you be specific in your comments and not submit creative ideas, inventions, suggestions or materials. Any feedback, comments or suggestions that you do send to Rainbow Gems will become the property of Rainbow Gems and shall not be subject to any obligation of confidentiality on the part of Rainbow Gems. Rainbow Gems shall not be liable for any use or disclosure of any such feedback, comments or suggestions. Rainbow Gems shall be entitled to unrestricted use of any such feedback, comments or suggestions for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person who submitted the information.

Product Descriptions

Rainbow Gems  makes all reasonable efforts to display the products listed for sale on its web site(s) as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your computer monitor, will affect the colours that you actually see on your screen. Rainbow Gems cannot guarantee that your monitor's display of any product colour, texture or detail will be accurate. In addition, Rainbow Gems does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While Rainbow Gems makes every effort to ensure that our products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Rainbow Gems reserves the right to refuse sale that item. If the pricing error is discovered after payment has been finalized, Rainbow Gems reserves the right to cancel the sale and refund the transaction in full. If a product offered by Rainbow Gems is not as described, your sole remedy is to return it in unused condition.

Other Sites

Rainbow Gems web site(s) contain links to web sites that are not maintained by Rainbow Gems. We try to include links to only those web sites that are in good taste and safe for our visitors, but we are not responsible for the content or accuracy of any web sites other than our own and cannot guarantee that such web sites will not change without our knowledge. The inclusion of a link in this web site does not imply Rainbow Gems endorsement of the web site. If you decide to use any links to access other web sites, you do so at your own risk.
Disclaimer of Warranties and Limitation of Liability
THE MATERIALS AND INFORMATION PROVIDED BY Rainbow Gems ON ANY OF ITS WEB SITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Rainbow Gems MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS WEB SITE(S) OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON ITS WEB SITE(S). YOU AGREE THAT YOUR ACESS TO, AND USE OF ALL Rainbow Gems WEB SITES(S) IS AT YOUR OWN RISK.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, Rainbow Gems HK DISLCAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Rainbow Gems DOES NOT WARRANT THAT ITS WEBSITE(S), ITS SERVERS, OR EMAIL SENT FROM Rainbow Gems ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Rainbow Gems WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM USE OF THIS SITE, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.
This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, act of God, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action. You also specifically acknowledge that Rainbow Gems is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties.
The law of certain states may not allow limitations on warranties or damages as described above. If such law applies to you, some or all of the above disclaimers, exclusions or warranties may not apply to you and you nay have additional rights. However, in no event shall Rainbow Gems aggregate liability to you for all claims, damages, losses, and causes of action exceed the amount paid to Rainbow Gems by you for accessing Rainbow Gems web site(s). Indemnity
You agree to defend, indemnify, and hold harmless Rainbow Gems and its officers, directors, stockholders, affiliates, employees and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of any Rainbow Gems web site or your breach of these Terms of Use.

Modification

Rainbow Gems reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. Please check this page periodically for changes. You agree that each time you visit any Rainbow Gems web site, your visit to and use of such web site will be subject to and bound by the then current version of these Terms of Use.
Rainbow Gems web site(s) are operated by Rainbow Gems HK LTD. from its offices in Hong Kong.
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